When was your last time facing this screen?
Mine was last week. And then I took the screen shot and decided to write a blog on it. Or actually, I had even decided on that way-before as this “feedback” screen keeps on appearing every now and then. Even those days-after every time I dutifully did “help”.
I guess I can cope with that Usability Sciences stalker. I can cope with the fact that for every search I do on PartnerSource I have to relearn how to find what I am looking for. Fortunately I am using it daily. Also fortunately for my colleagues who often refer to me when they have to use PartnerSource.
So when I give feedback I can positively answer all questions as I do find what I am looking for; and, yes, I am using it frequently; and, yes, it makes sense to use it; and, …. And PartnerSource stays as it was.
I have no proof, but it seems to me PartnerSource hasn’t changed since it started as PartnerGuide. Probably it has, but not much. At least is doesn’t make me happy. [+o(]
It’s all so inefficient, counter-intuitive, so opposite to the user experience of MS product. [N]
Create a Support Request
Just a small example. Ever created a support request? If you select Support > New Support Request you get to a screen with this section:
So I push the blue (NAV) button. And on the next page I will push this button:
Which lead me to the start of my new support request.
I select the company and click next.
Didn’t I select NAV already? [^o)]
Epilogue
Am I wrong assuming that all I am writing about PartnerSource also applies to CustomerSource?
Update 2011-01-30
Want to share your experiences, judgements and suggestions: write them below, MS seems interested; they contacted me on this!
Update 2011-06-16
The above example still hasn’t been improved. [:(]
Update 2011-10-11
The above example still hasn’t been improved. [:(]
MS seemed interested though. [:'(]
Update 2012-10-14
More than 1 year passed and still the above example hasn’t been improved. [:(]