How-to: Chat with an Operations Professional

Just one selfish note to make my live easier next time I need to chat with an Operations Professional.

You might recall this naggy blog post of mine, written almost 2 years ago. As you can read in my personal comment I am happy I did write that post as it enabled me last June to easily do the same “trick”. Today however I found out it did not help me very much in effectively start a chat with an Operations Professional. So here I put my steps list of how to get “straight” to that. So there’s for sure one guy who’s happy with this post. [;)]

1. Open PartnerSource
2. Select “Ordering and Operations” – https://mbs.microsoft.com/partnersource/ordering/
3. Select “Access Operations Support” – https://mbs.microsoft.com/partnersource/GlobalOperationsSupportPage?r=391&l=7
4. Select “Start a Chat Conversation” (under “Chat with Microsoft”) – https://mbs2.microsoft.com/PartnerSourceApp/ChatNow.aspx
5. Select “Chat Now with an Operations Professional”
   I believe this options is only showing when a operations professional is available.

Simple, but it took me quite some while before I got it figured out again. It surely wasn’t the first time I had to do this. [:(]